FAQ

Last updated August 14th, 2012

Why Iris Gioielli?

Iris Gioielli is a brand of Dolce Vita (HK) Co. Ltd.
Dolce Vita is a direct manufacturer and distributor of jewellery.
Iris Gioielli jewels are already appreciated in Europe and Japan, for their cute and lovely design and easiness of wearing.
We commit to give the best buying experience possible to our customers, offering not only high-quality diamonds and fine jewellery at outstanding prices, but also guiding the customers to choose the jewels based on their needs and desires.
We have a perfect jewelry for your occasion.

Caring for Details

All Iris Gioielli products come with free, elegant gift packaging. You may also enclose a personalized gift card with your order.
The warranty card will be included in each item.

How to order?

At the present you can order the item you like the most , in one of the following ways:

Please state also your contact details so that we can reply you with all the information needed.

Special Orders, Personal Shopping Consultant and Custom Jewelry

At Iris Gioielli we can advice you the best styles that suit your needs, beside developing together custom made jewels.
We offer expert Personal Shopping Consultants to help you find the perfect gift. No matter your preference or budget, we can help you customize the perfect engagement ring, find the special gift or locate a specific diamond.
If you are looking for a particular loose diamond, please contact us and let us know which diamond you are looking for; we will contact you via e-mail or phone with our search results.
Don’t hesitate to contact one of our jewellery consultant at (852) 2742 9366 or e-mail service@irisgioielli.com or skype: service_dolcevitahk to enjoy these complimentary services.

International Orders

Dolce Vita distributes Iris Gioielli brand all over the world.
International orders are always welcome and Iris Gioielli provides most of the services provided to the Hong Kong customers to the overseas customers.

24K Gold Jewelry and 24K Gold Orders

Upon request we can provide classical jewellery in 24K gold.
For purchase of 24K gold please contact directly our sales representative in charge: david@irisgioielli.com or call (852) 2742 9368 or fax (852) 2742 6161.

Order Status

You can contact one of our jewelry consultant to know the status of your order.

Purchasing and Product Comparison

Dolce Vita (HK) Co. Ltd. is a direct jewelry manufacturer; in order to keep its price the most competitive possible and being the most flexible possible, it follows the Just In Time (JIT) or Toyota Production System.
In this philosophy the available stock is really limited and the goods are manufactured upon orders.
The practice of ordering for product comparison is not allowed. Product comparison is the act of purchasing several items and keeping the one you like the most, returning the others to the seller.

Quality and Value

Our quality standards are among the highest of all jewelers. Our professional jewelry quality control guarantees all our jewelry items.
At Dolce Vita, shopping is risk-free because you've come directly to the finest loose diamonds and jewelry available. We use only the finest materials to create jewelry with exceptional craftsmanship. We're confident that you won't find a better diamond or piece of jewelry for the price.
Thousands of people already enjoyed this combination of exceptional quality and extraordinary value.

Product Warranty

Iris Gioielli Jewels are manufactured with the higher quality standard and pass strict quality control processes. If there is any concern about our products, please contact one of our consultants at service@irisgioielli.com or (852) 2742 9366.

Diamonds

Even the smallest diamonds set in our diamond jewelry meet strict minimum quality standards, for exceptional quality. Each diamond is colorless to near-colorless (D–H grade color) with exceptional clarity (FL–SI grade clarity).

Certified diamonds

Our loose diamonds are evaluated based on a standardized grading scale after being selected for exceptional quality, the cut, color, and clarity. Each loose diamond is accompanied by a grading report from independent diamond grading labs with the most stringent grading scales of all labs.
The diamond certificate is the identity card of the diamond and it reports the result from the analysis of the institute that inspected the diamond.
In the report you will find:

Pearls

Our pearls come directly from the pearls factories in Asia and Australia.
The pearls must have high to medium luster, and they must be mostly round in shape, with smooth surfaces and no noticeable blemishes.
All of our pearls are accurately selected by our staff and processed into finished jewellery.
We carry freshwater cultured pearls, Akoya pearls, Tahitian pearls, Australian pearls.

Gold

Our main collection is in 18K gold for better output in shape, strength, durability and color. We use just the best alloys and finding from the most reputable companies in Italy and USA.

Payments

Dolce Vita (HK) Co. Ltd. accepts payment via:

For orders above 1500 USD we accept bankwire preferentially, for paypal or credit card please contact one of our jewellery consultant.
Once the payment is received we will proceed with the order.

Currency

All the prices are stated in USD if not otherwise specify.
Beside we accept payment in Australian Dollar (AUD), Canadian Dollar (CAD), Swiss Franc (CHF), Chinese Renminbi (CNY), Euro (EUR), Sterling Pound (GBP), Japanese Yen (JPY), Korean Won (South Korea) (KRW), Macau Pataca (MOP), New Zealand Dollar (NZD), Singapore Dollar (SGD), New Taiwan Dollar (TWD), U.S. Dollar (USD).
For payments in currency either than USD or HKD please contact one of our jewelry consultant for further instruction.

Pricing

All the prices do not includes:

Don’t hesitate to contact one of our jewelry consultant for the cost of the product delivered directly at your house.

Shipping Delivery Time

On the order confirmation sent to you (after receiving the payment), you will find an estimated arrival date for each item.
The arrival date is calculated based on the approximate number of days required to manufacture, process, package, and deliver your order.
The order will be processed within one working day from the receiving the purchasing order confirmation.

Shipping Location

Dolce Vita will only ship to a street address, not a P.O. Box address.
Iris Gioielli can ship your order to your preferred location. It can be your home, your working place or any other convenient destination.
If you cannot be available to receive the parcel yourself or if it’s a surprise to your beloved please confirm the identity of the person that will collect the goods in order to avoid any fraud.
In case the parcel is undelivered, it will be kept in the forwarder warehouse for pick up or further arrangement.

Receiving Confirmation and Inspection

All customers should inspect the parcel for damage or tampering before receiving or signing for receipt.
A signature is required for all orders regardless of any waivers you may have with the forwarder. These requirements are for your protection.
If you are unable to be available for signature on a weekday, we can arrange a Saturday delivery for an additional fee.

Preferred Forwarder

In order to protect your shipment, Dolce Vita (HK) Co. Ltd. will ship your orders by certified forwarder in Hong Kong.
The transit time will be confirmed by the forwarder upon receiving the parcel.

International Deliveries and Arrival Times

All international orders will be shipped via reputable forwarder dealing with jewellery..
If you prefer to use your own carrier please contact one of our jewellery representative via email: service@irisgioielli.com or phone: (852) 2742 9366 or skype: service_dolcevitahk.
In the case the carrier is your own selected carrier, the delivery is considered EXW Hong Kong, by Dolce Vita (HK) Co. Ltd. headquarter located in Unit 908, 9 Fl., Elite Industrial Centre, 883 Cheung Sha Wan Rd., Lai Chi Kok, Kowloon, Hong Kong.
At the present due to uncertainty caused by customs clearance processes, transit time and unpredictable events, we can guarantee the delivery time just for deliveries in Hong Kong, Macau and Mainland China only.
For more information about international shipments, including important information about import duties and taxes, please contact one of our Jewelry Consultants at service@irisgioielli.com or (852) 2742 9366 or service_dolcevitahk.
All the prices on the website refer to delivery inside Hong Kong and they don’t include any shipment fee, custom duty fee, tax fee or any additional cost to import the goods in your country.
In case you prefer Dolce Vita (HK) Co. Ltd. to take care of all the custom procedures, please select the option at the order.
In this case you will pay at the order your item plus the shipping cost and the duty and tax fee. You will then receive your order on DDP base directly to the address specified without the need to clear the custom procedures yourself.
We can ship to most of the countries in the world, at ordering the recipient is the importer of record and must comply with all laws and regulations of the destination country. Title and risk of loss for items ordered will transfer to the recipient upon delivery to the common carrier in Hong Kong.
Prior to delivery to the recipient, the shipment may be subject to the customs fees, import duties, taxes, and other charges of the destination country. These charges are always the recipient's responsibility. We can help you to import the goods in most of the destination countries.
Please note that products shipped internationally may not be designed in accordance with destination country standards, specifications, and labeling requirements. The customer is responsible for determining that products can be lawfully and legally imported into the destination country.

Please note that international shipments are subject to opening and inspection by customs authorities. Additionally, information about your order, shipment and products contained therein may be communicated to our shippers and the customs authorities as part of the customs clearance process.

Conflict-Free Diamond Policy

We only purchase diamonds through the largest and most respected suppliers who, like us, proudly adhere to and enforce the standards established by the Kimberley Process. All our diamonds are warranted to be conflict free.
We will continue to support and promote any process that works to uphold legitimacy in the diamond trade.
Diamonds are mined throughout the world, including major mines in Australia, Africa, Russia and Canada.

Kimberley Process in brief
The Kimberley Process (KP) is a joint governments, industry and civil society initiative to stem the flow of conflict diamonds – rough diamonds used by rebel movements to finance wars against legitimate governments. The trade in these illicit stones has fuelled decades of devastating conflicts in countries such as Angola, Cote d'Ivoire, the Democratic Republic of the Congo and Sierra Leone.
The Kimberley Process Certification Scheme (KPCS) imposes extensive requirements on its members to enable them to certify shipments of rough diamonds as ‘conflict-free’. As of December 2009, the KP has 49 members, representing 75 countries, with the European Community and its Member States counting as an individual participant.
For more information please visit:
What is the Kimberley Process?
World Diamond Council
Diamond Facts

Responsible Mining

Dolce Vita (HK) Co. Ltd. buys its 24K gold only from the major and verified suppliers.
Beside the Company outsources its gold also from recycled and secondary sources.